Refund Policy
Xingqiang Wire & Cable (Hebei) Co., Ltd. is committed to providing high-quality products and excellent customer service. We understand that there may be occasions when a product fails to meet your expectations. In such cases, we offer a return and refund policy, allowing you to return goods within a specified period from the date of purchase.
Please note that we do not guarantee the effectiveness of any products provided. While we strive to deliver premium-quality items, the performance of any product depends on various factors beyond our control. Therefore, we do not offer refunds based solely on product performance.
Our refund and return policy is set forth as follows:
- Return Eligibility: You may be eligible to return a product if you are not satisfied with your purchase.
- Initiate a Return: To start the return process, please contact us at jason.li@jnshmachine.com.
- Return Conditions: To qualify for a return, the product must be in its original packaging and in brand-new condition.
- Shipping and Handling Fees: Shipping and handling fees are non-refundable.
- Return Inspection: Once we receive the returned product, we will inspect and assess it to confirm whether it meets our return criteria.
- Right of Rejection: We reserve the right to decline any return if the product does not comply with our policy standards.
If you have any questions or concerns regarding our refund and return policy, please feel free to contact us at jason.li@jnshmachine.com.